Frequently asked questions and answers

 

General

What weather conditions do you work in?

Our staff are a hardy group and can work in all weathers although if adverse conditions make the work unsafe or if will affect the quality we may decide to delay. If this is case you will be kept informed.

Do you offer free quotations?

Yes we do, all that is needed is a call or email and we will do our best to help.

Are you not able to work in any soil types or conditions such as very sandy or boggy ground?

We have many years' experience of working sometimes in very challenging situations varying from thick mud in canals to asbestos contaminated demolition sites so we welcome the odd challenge.

When excavating is there a risk that you will cut through an electricity cable or sewage pipe?

We are well aware that cutting through any services can cause severe disruption. If not already available we can obtain plans for the services below most sites, in addition we will CAT Scan and hand dig areas to locate exact positions.

Are you fully insured?

In the unlikely event that an incident did occur we have £10 million insurance cover.

Are you able to remove any waste?

We have our own lorries and equipment for the removal of waste and excess materials. The hierarchy of waste reduction will be applied from the start of the job and throughout to avoid unnecessary damage to the environment and depletion of resources.

How can I carry out the work without upsetting neighbours?

It is important that people living nearby do not have cause to complain about the work being carried out and we are experienced in collaborating with clients and neighbours to allay any concerns. This includes alleviating structural, environmental, noise and dust issues that may be created during the work.

Are your staff qualified?  

Not only do we have some very experienced people in the company we also regularly review staff training requirements and organise tuition. New employees receive an induction and toolbox talks related to the tasks they are expected to perform. External training providers are also used in some cases such as first aid and machinery where drivers will have a CPCS or NPORS certificates as appropriate.

What sort of services are you able to provide?

As our business has gradually expanded over many years we have gained enormously in experience and are now able to take on a wide variety and size of projects. Whether digging foundations for a housing complex or installing a private sewage system our staff will pay equal attention to the quality and service we provide.

Will the work end up being done by sub-contractors?

The nature of our industry makes it difficult to avoid using some agency staff or sub-contractors where there is a short term requirement for additional manpower or where we are unable to satisfy a need for staff with specialised skills. Close supervision by our managers and the long term relationship we have built up with other companies ensures that the quality and delivery of our service is maintained.

What types of sewage system are you able to install?

We are able to provide appropriate solutions for a wide range of situations where mains drainage is not an option. We work with leading manufacturers using the latest technology and ideas to produce cost effective and long term solutions for both domestic and commercial installations.

Can I discharge the effluent from septic tank into the environment?

A septic tank works like a simple waste water treatment works and the clean treated waste water drains from the septic tank's outlet pipe to a soakaway. They can be used in locations where the subsoil is suitable for the discharge and where approval has been granted by the appropriate local authority.

How often does a septic tank need to be emptied?

De-sludging should normally take place every twelve months. Depending on the tank size and usage, this period may be extended, but it is not normally beyond two years.

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